Account Manager (B2B)

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The agency

alan. is the B2B marketing agency that believes problem solving is both an art and a science. We’re a collective of marketers, writers, strategists, designers, developers united by the goal of solving problems to move marketing forward. How do we do this? It comes down to our heritage with Raconteur. By taking a journalistic approach, we’re able to connect ideas, data, audience insight and sector expertise. This ensures we develop marketing programmes that solve the real marketing problems our clients face.

The agency is at an exciting stage of its development, brimming with ambition and looking to fill the agency with the people with the passion and drive to help it get there.

The role

The Account Manager (AM) is a vital part of the client services team, at the heart of making things happen and providing a crucial connection between the agency and the client. Your key

responsibility will be to provide support across a diverse range of clients and projects as well as working closely with the Account Director to drive account growth.

The AM is required to ensure all work that comes out of the agency is of the highest standard and helps our clients meet and exceed their marketing and business objectives.

They will bring a problem-solving attitude and rigour to every project and challenge all in order to meet the agency’s standards and exceed the client's expectations.

The Account Manager forms part of a new Client Services division within alan. So upon joining will be a key member for driving the implementation and integration of this new function within the business, as led by the Director of Client Services.

Roles and responsibilities 

Client Management:

  • Exceptional client management, with focus on developing client relationships with the client team built upon trust and mutual understanding
  • Ability to interpret a client brief and to manage internal teams to deliver the best possible results for your client
  • Day to day responsibility and representation of the client business within the agency with accountability for successful implementation of campaigns, on time, on brief and to budget
  • Regularly seeking out ways to add value to the client/agency relationship


  • Develop and drive insightful and inspiring agency briefs
  • Be responsible for the quality and control of all the agency outputs
  • Help drive a sense of pride in the client for work that we do


  • Challenge yourself and the team every day to be better and look to go above and beyond at every opportunity
  • Support New Business pitches when required
  • Support Account Director in producing relevant and compelling case studies for new business pitches


  •  Responsible for the smooth running of the projects in terms of project management as well as creatively and financially
  • Represent all the core values of alan. Agency Be responsible for ensuring the team have the right time and resources to deliver within the client’s time frame
  • Build relationships with other departments (or network where appropriate) to provide quality agency product


  • Complete weekly timesheets and ensure all your team’s timesheets are up to date
  • Ensure client’s sign off on all estimates and appropriate filing of all estimates for
  • tracking and compliance
  • Be responsible for all projects and campaigns profitably – ensure ongoing
  • monitoring of all costs and any applicable overages are covered by client
  • Contributes to the good financial management of the business improving
  • profitability wherever possible. 


Personal Qualities:

  • Excellent attention to detail and commitment to the team delivering the best job
  • Demonstrate innovative thinking coupled with flawless execution of tasks
  • Be a dependable team player with a sense of humour. Be personable and
  • approachable
  • Enthusiasm and dedication to supporting agency peers
  • The ability to multitask, manage projects effectively and manage the expectations of
  • others both internal and external is paramount
  • Assertive, outgoing and confident
  • You will need to be flexible and determined to champion the values of the agency. A
  • passion for creativity is mandatory!
  • Demonstrate good self-motivation, strong sense of initiative and ability to work
  • under pressure.

Knowledge and Experience:

  • Some experience as an Account Executive or Junior Account Manager
  • Excellent organisational skills are paramount
  • Proven track record to lead and deliver against client expectations (if not beyond)
  • Ability to listen and learn from others in every department you interact with
  • Excellent written and oral communication skills Preferred Qualifications:
  • Ideally some B2B agency experience preferred but not essential
  • Degree or equivalent marketing qualification
  • Understanding of general marketing practices (an industry board qualification – most desirable)

Remuneration & Additional benefits:

  • Competitive basic salary (DOE)
  • Private health and dental insurance
  • 25 days holiday per annum, +1 additional day holiday for each year worked at the company (capped at a max of 3)
  • Highly flexible WFH policy based on the ongoing Covid situation (though we may require you to be in the office during the two-week training period)
  • Discounted gym membership and a range of additional perks
  • Unlimited fruit
  • Lots of social activities
  • Well stocked drinks fridge

At alan. we recognise that diversity is critical to our continued success, growth and enjoyment at work. We seek to hire, develop and retain the most talented people from a diverse candidate pool, and therefore encourage applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief or sexual orientation. 

We usually respond within a week

Or, know someone who would be a perfect fit? Let them know!


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Looking for perks? We've got you covered!

  • Social 😁

    Quarterly wine club, finishing early every Friday to celebrate achievements, quarterly team socials, quarterly companywide social, ‘Raconteur Day’ each summer which is dedicated to off-site activities and ‘Raconteur of the month’ - integration and having fun sits at the heart of our culture here.

  • Holiday 🏖️

    In addition to the competitive holiday allowance (25 days plus bank holidays), we close between Christmas and New Year and offer one additional day of holiday for each of the first 3 full years you’ve worked here.

  • Health insurance 🏥

    We offer all of our employees Vitality health insurance that provides cover for hospital fees, specialist fees, physiotherapy, diagnostic tests plus rewards for healthy behaviours.

  • Dental insurance 👨‍⚕️

    We provide Bupa dental insurance that will pay towards an extensive range of dental treatments, provides full cover for many emergency treatments and includes two free check-ups a year.

  • Discounts 🤑

    Enjoy a number of different offers and discounts through our various partners such as discounted gym memberships, up to 40% off select UK and European flights, up to 25% off Ocado plus much more!


At Raconteur we care about what our employees think, which is why we’ve teamed up with Peakon to regularly check how we are doing.

Peakon is an anonymous employee feedback platform. It measures the engagement of each employee on an individual level, as well as on a team and company wide level.

Everyone who works here helps to shape Raconteur with their ideas and feedback, which is used to steer positive changes, as well as celebrate what we’re doing well.

We currently have a Peakon score of 9/10, putting us in the top 5% of companies in our industry.


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